Applying & Moving In: Frequently Asked Questions

Qualification is contingent upon a screening process that includes background

checks, credit score evaluations, and rental history verification. Additionally,

applicants are required to possess a combined income equivalent to a minimum

of three (3) times the monthly rental amount.

All application fees are non-refundable as they cover the direct cost of

screening and background checks.

Yes, the Tenant is responsible for providing insurance to protect their

personal belongings in the home, or parking area from such perils

as fire, windstorm, theft, water, vandalism, etc. The resident is

also responsible for providing insurance to protect themselves

against any liability that might arise from someone incurring bodily

injury or property damage as a result of negligence on the

resident’s part. Owner’s Insurance does NOT cover Tenant’s

personal property.

No guests are allowed for more than 14 consecutive days. Guests

remaining longer than 14 days will be considered tenants and

must be immediately added to the lease with an accepted

application.

Rent is strictly due on the 1st of the month. Many properties offer a grace

period until the 5th, after which a late fee is automatically applied.

Paying your rent online through the tenant portal is the easiest and most convenient

option. We accept certified funds and money orders, please note that a $9.95

processing fee will apply to all physical payments. NO CASH WILL BE ACCEPTED.

While some properties cover water/sewer/trash, tenants are usually directly

responsible for electricity, gas, internet, and cable.

Emergency and Non-emergency requests must be submitted online

through the tenant portal so they can be properly logged, tracked,

and assigned.

Emergencies include active flooding, a total lack of heat in freezing

weather, a gas leak (call the utility company first), or major

structural damage. Getting locked out of your apartment or a

broken appliance is inconvenient but usually treated as a nonemergency.

Minor decor (like hanging pictures with small nails) is usually fine. However,

any structural changes or painting require prior written approval

from management—and you may be required to paint it back to

the original color before moving out.

Tenants are usually responsible for keeping the home in a clean and good

condition, minor upkeep like replacing lightbulbs, changing HVAC

air filters every six (6)months, and replacing smoke detector

batteries. Depending on the lease, you may also be responsible

for lawn care and snow removal.

You must notify management before bringing a pet home. If the property

allows pets, you will need to fill out Pet Screening form, sign a pet

addendum and pay any required pet deposits or monthly "pet

rent."

If you break your lease early, you will forfeit your security deposit,

and you remain financially responsible for all terms of the lease—including

monthly rent and utilities—until the lease expiration date. However, your

financial responsibility ends early if a new tenant is found, has signed

a lease, and has moved in.

Yes, but they must go through the exact same application and screening

process as a standard applicant before they can legally move in or

be added to the lease.

Typically ranges from 30 to 60 days after you officially vacate and hand

back the keys. Management will provide an itemized list of any

deductions (like professional cleaning or repairs beyond normal

wear and tear).